Frequently Asked Questions

Electric bike tours from Trossachs Pier at Loch Katrine exploring the stunning Trossachs.

WHATS INCLUDED IN THE TOUR PRICE?

Rental of a state-of-the-art electric touring bike and cycle helmet.

An experienced and knowledgeable local guide.

WHAT’S NOT INCLUDED?

Any additional meals or refreshments, entry to attractions and gratuities.

WHAT SHOULD I WEAR?

Comfortable sporty clothing is ideal (cycling shorts are a bonus if you have them).

Bring sunglasses and suncream if it’s going to be nice, a waterproof and windproof jacket if it’s not and midge repellent for in between.

Wear trainers or similar footwear with closed toes. Gloves are a good idea. 

We provide cycle helmets.

HOW DO I BOOK?

To book electric bike tours of the Trossachs at Loch Katrine, click on any of the booking or contact us buttons around the site, then complete the form stating the number in your group, the approximate heights of the riders and the date you wish to book.

We will get back to you to confirm your requirements, have a chat if you have questions and then take payment.

A TYPICAL TOUR DAY

We will ask you to arrive at Katrine Wheelz at Trossachs Pier, 10 miles North of Callander on the A821 at 10 am.

We will undertake a pre-tour briefing and pick up your electric bikes. We will fit the ebikes to the riders and explain how the pedal assist works. Then you’ll have a few minutes to practice riding and get used to the bike.

We’ll aim to start the ride by around 1030. We should be back at Katrine Wheelz mid afternoon (depending on the tour).

Remember our tours are leisurely, with stops to rest, chat and take pictures, and the opportunity to call in at a cafe. There’s no rush!

WHAT IS THE MINIMUM AND MAXIMUM NUMBER OF PARTICIPANTS ON TOUR?

We require a minimum of two people to run the tours. We have a maximum of six guests per tour.

CAN I BRING MY CHILDREN UNDER 14?

Sorry no. Due to UK legal restrictions, only children over the age of 14 are permitted to ride electric bicycles.

DO I HAVE TO PEDAL?

Yes ebikes only assist you when the pedals are turning. You still have to do some work, but the electric assist makes the hills far more enjoyable!

FITNESS

What if my group has a mix of experience or fitness?

Our electric bikes have four power settings, so you can adjust the level of assistance provided. This means everyone can go at the same pace.

It’s great fun and you’ll be surprised how easy the hills are on an ebike.

DO YOU RUN TOURS IN ALL WEATHER?

It has been known to rain in the Trossachs!  So, yes, we still run tours in the rain. Sometimes the weather changes quite quickly, so a wet start can easily turn into a lovely sunny day (and vice versa).

If severe weather is forecast, we will cancel with as much notice as possible and offer you to a different tour date.

Whether a tour goes ahead is at the discretion of the tour guide, who will risk assess conditions.

WHERE DO THE TOURS START?

We are based at Katrine Wheelz at Trossachs Pier (Loch Katrine) 10 miles north of Callander on the A821. There is ample pay-and-display car parking.

There is no public transport to the tour meeting point.

DO YOU OFFER PRIVATE TOURS OR A BESPOKE RIDE?

Yes, we can offer private guided tours to individuals, couples or groups on one of our standard routes or adjusted to include any places that you’d like to visit.

Just get in touch via the contact form on the website with your requirements and we can put together a suitable package.

CANCELLATION POLICY

IF YOU DECIDE CANCEL: Within 7 days of the tour we will charge a £10 per person admin fee. Within 24 hours we regret we cannot offer a refund, but we will try our best to move your booking to another suitable date.

CANCELLATION BY US

While every attempt is made to ensure that all tours run as scheduled, we reserve the right to cancel or amend before or on the day of the activity, especially in the event of severe weather or other unforeseen events. In these circumstances customers who have made payments will be offered either a full refund or another booking on a different date. Unfortunately, in these circumstances we cannot compensate for the cost of travel or accommodation in connection with the activity you have booked through us.